Terms of Use

Site publisher

The semchat site is published by the company ARCHI301.

• Corporate name: ARCHI301
• Legal form: SAS, société par actions simplifiée
• Share capital: €6,000.00 (fixed)
• SIREN: 950 897 371
• SIRET (registered office): 950 897 371 00023
• Intra-community VAT number: FR16 950 897 371
• APE / NAF code: 62.01Z — Computer programming
• Registered office: 4 B avenue Notre-Dame, 06000 Nice, France
• Date of incorporation: March 20, 2023
• Contact: contact@semchat.io

General Terms

Welcome to semchat. These general terms define the rules and regulations for the use of the semchat website and services.

By accessing this website and using our services, you accept these general terms. If you do not agree with any of these terms, please do not use semchat.

You must be at least 18 years old to use our services. By using our services, you represent and warrant that you are at least 18 years old and that you have the legal capacity to enter into these general terms.

Payment provider information

All payments on semchat are processed securely by Stripe, our payment provider.

• Company: Stripe, Inc.
• Address: 510 Townsend Street, San Francisco, CA 94103, USA
• European entity: Stripe Payments Europe, Limited — The One Building, 1 Grand Canal Street Lower, Dublin 2, D02 H210, Ireland

Stripe processes card payments and other payment methods on our behalf. semchat remains the seller of the service; Stripe only ensures the secure transmission of your payment information and never shares your full bank card details with us.

Why do we use Stripe?

Stripe allows us to focus on developing our service while offering a smooth and secure payment experience worldwide.

Their infrastructure supports more than 135 currencies and the most common payment methods internationally.

Stripe is PCI DSS Level 1 certified — the highest level of certification in the payments industry. Your bank details never pass through our servers and are processed according to the strictest security standards.

Hosting information

• Host: OVH SAS
• Registered office: 2 rue Kellermann, 59100 Roubaix, France

A subsidiary of the OVH group, the European leader in cloud hosting.

Customer support

Our support team is available to help you with any questions:

• Email: contact@semchat.io
• Typical response time: within 24 hours

Terms of use

By using semchat services, you agree to use the service only for lawful purposes and in accordance with applicable laws.

Acceptable use

• Use the service only for lawful purposes
• Respect the rights and privacy of others
• Provide accurate information in your account
• Maintain the security and confidentiality of your account
• Respect the usage limits of your subscription

Prohibited uses

• Engaging in illegal activities
• Attempting to reverse-engineer or hack our services
• Reselling or redistributing our data without authorization
• Using automated systems to abuse our infrastructure
• Providing false or misleading information

Account responsibilities

You are solely responsible for maintaining the confidentiality of your account credentials.

You must ensure that all information provided is accurate and up to date.

You must notify us immediately of any unauthorized use of your account.

Service description

• Service overview: semchat provides an SEO ranking tracking service allowing users to monitor the ranking of their keywords on search engines.
• Availability: We aim for 99.9% availability for our services, subject to necessary maintenance and updates.
• Features: Our service includes ranking tracking, competitor analysis, ranking change alerts, and progress reports.
• Non-transferable license: Your access to the service is non-transferable and cannot be shared, sold, or sublicensed without explicit written authorization.

Billing and payments

• Billing system: We use a pay-as-you-go payment system, based on the number of pages consumed according to the chosen depth and frequency.
• Payment processor: All payments are processed securely by Stripe, ensuring a PCI DSS compliant environment.
• Taxes and VAT: Applicable taxes, including VAT for EU customers, are calculated and added at the time of payment. A tax invoice is available on request at contact@semchat.io.
• Price changes: We reserve the right to modify our prices. Existing subscribers will be notified at least 30 days before any change.

Refund policy

30-day money-back guarantee

We offer a 30-day money-back guarantee for new subscribers. If you are not satisfied with our service within the first 30 days, contact our support team for a full refund.

Eligibility conditions

• Available only for new subscribers
• The request must be made within 30 days of the initial purchase
• Applies to subscription fees only
• The account must not have violated our terms of use

How to request a refund

To request a refund, contact our support team at contact@semchat.io with your account details. Refunds are generally processed within 5 to 10 business days.

Refusal of service

We reserve the right to refuse service to anyone for any reason whatsoever. This includes, but is not limited to:

• Violation of our terms of use
• Abusive or fraudulent behavior
• Non-payment or payment disputes
• Excessive use of resources affecting other users
• Legal or compliance requirements

In the event of service termination for violations, no refund will be provided.

Disclaimer

Limitation of liability

semchat provides its services “as is” and “as available” without any warranty, express or implied. We do not guarantee that our services will be uninterrupted, error-free, or meet your specific requirements.

No warranties

We expressly disclaim all warranties of any kind, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or completeness of the data

Limitation of damages

In no event will semchat be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability will not exceed the amount paid by you over the last 12 months.

For any questions regarding these general terms, contact us at contact@semchat.io.