Privacy Policy

Your privacy is extremely important to us. At semchat, we have a few core principles:

• We are thoughtful about the personal information we ask you to provide and the information we collect through our services.
• We store personal information only for as long as necessary.
• We aim to make it easy for you to control which information is shared, indexed, or deleted.
• We protect you against excessive requests for your personal information.
• We aim for full transparency about how we collect, use, and share your information.

Your account and the semchat site

If you create an account on semchat, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under that account.

semchat will not be liable for any acts or omissions on your part, including any damages of any kind resulting from such acts or omissions.

By creating an account and using our services, you accept our Terms of Use and this Privacy Policy.

Data protection

semchat is committed to protecting your personal data and respecting your privacy. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data we collect

• Account information: Email address, name, company name (where applicable)
• Usage data: Projects created, keywords tracked, sites monitored
• Billing information: Processed securely via Stripe
• Technical data: IP addresses, browser type, device information

How we use your data

• Provide and maintain our SEO tracking services
• Process payments and manage subscriptions
• Send service-related communications
• Improve our services and develop new features
• Ensure security and prevent fraud

Data security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

Data retention

We retain your personal data only for as long as necessary for the purposes for which it was collected.

Retention periods

• Account data: Retained for as long as your account is active
• Ranking history: Retained for the duration of the subscription
• Billing records: Retained in accordance with legal requirements (10 years)
• Support communications: Retained for 2 years after resolution

Rights of access, rectification, and erasure

In accordance with the GDPR, you have rights regarding your personal data.

Your rights

• Right of access: Request a copy of your personal data
• Right of rectification: Correct inaccurate data
• Right to erasure: Request the deletion of your data
• Right to restriction: Restrict the processing of your data
• Right to portability: Receive your data in a structured format
• Right to object: Object to the processing of your data

How to exercise your rights

To exercise any of these rights, contact us at contact@semchat.io. We will respond to your request within 30 days.

Deleting an account

You can request the deletion of your account at any time. Here is what happens:

• All your personal data will be deleted
• Your projects and keywords will be permanently erased
• Ranking history will be deleted
• Billing data will be retained in accordance with legal obligations

To delete your account, go to Settings > Delete account, or contact us at contact@semchat.io.

Payment processing

All payments are processed securely by Stripe, our payment provider. Your full bank card details never pass through semchat’s servers.

What Stripe collects

• Bank card information (we never see it)
• Billing address
• Tax information (VAT)

Stripe is PCI DSS Level 1 certified, guaranteeing the highest level of security for your payment information.

Cookies and tracking

We use cookies and similar technologies to improve your experience on our site.

Types of cookies

• Essential cookies: Necessary for the site to function
• Functionality cookies: Remember your preferences
• Analytics cookies: Help us understand how the site is used

You can manage your cookie preferences through your browser settings.

For any questions regarding this privacy policy, contact us at contact@semchat.io.